Returns & Order Problems

First choose the reason for the return

The correct process depends on whether you changed your mind or there is a problem with the order. Email games@elythera-investments.com with your name, order number, affected product, and clear photographs where relevant. Do not send an item before receiving return instructions.

Changed your mind

Eligible EU consumers generally have a 14-day right to withdraw from an online purchase without giving a reason. Notify us within 14 days after receiving the goods, then return them within 14 days after your notice. You bear the direct return cost and should use tracked, suitably protected shipping. Read the complete Right of Withdrawal page for the formal process, refund timing, delivery-cost rules, and diminished-value information.

Damaged, incorrect, faulty, or not as described

Contact us promptly with photographs of the item, packaging, shipping label, and any visible damage. Keep the product and all packaging while we review the case. Where the goods do not conform to the order, the remedies and reasonable return costs are handled according to the applicable statutory guarantee rather than as a customer-paid change-of-mind return.

Japanese sourced items

A Japanese-sourced item's displayed price already allocates 90% to the goods and 10% to sourcing work; the service allocation is not added on top. A withdrawal before sourcing begins receives the full sourcing allocation back. After immediate sourcing work has begun, any retained amount is limited to the proportionate work completed. Once that service has been fully performed, the 10% service allocation may be non-refundable where the legally required express request and acknowledgment were provided. This treatment does not reduce the customer's rights concerning the physical goods or a product that is faulty, damaged, incorrect, or not as described.

Collectible condition

For a withdrawal, handle goods only as necessary to inspect them as you could in a shop. Opening factory-sealed products, removing a card from a sealed holder, breaking tamper-evident seals, or handling an item beyond reasonable inspection may reduce its collectible value. Any deduction is limited to diminished value caused by unnecessary handling and does not remove your statutory rights.

Safe return packaging

Return cards in sleeves and rigid protection, slabs in padded protective packaging, and sealed products in a strong outer box. Do not attach labels or tape directly to collectible packaging. Keep tracking and proof of postage until the return is resolved.

Refunds and remedies

For change-of-mind withdrawals, refund timing and original-delivery-cost treatment follow the Right of Withdrawal page. For a non-conforming product, the available remedy may be repair, replacement, price reduction, or refund as required by applicable law and the circumstances.